Answers about cuban e-visas

There is no difference, it is the same document. Tourist cards act as visas to enter the country for tourism purposes only. Some people call them tourist visas or just “visas” and others call them tourist cards. Do note that tourist cards have been replaced by tourist evisas although existing tourist cards can be used throughout 2024.

Everyone going to Cuba for the purpose of tourism requires a tourist visa. Airlines will not allow you to board your flight to Cuba if you do not have one. Please note that all persons, including infants, will need to apply for a tourist visa before their trip unless you hold a passport from a nation that has a visa-waiver agreement with Cuba.

The Cuban Immigration Service has provided a list of countries whose citizens are not required to obtain tourist visas. However, we cannot ensure the accuracy or currency of this information. Therefore, if you are a citizen of any listed country, we advise contacting your nearest Cuban Embassy/Consulate for verification. Please note that if you purchase a tourist visa and later discover it is unnecessary, we regret to inform you that refunds will not be possible. The countries whose citizens can travel visa-free are:

Antigua and Barbuda, Armenia,Azerbaijan, Barbados, Belarus, Bosnia and Herzegovina, China, Dominica, Georgia, Grenada, Liechtenstein, Malaysia, Moldova, Mongolia, Montenegro, Namibia, Namibia, North Macedonia, Russia, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Serbia, Singapore, Tajikistan, Turkmenistan

Also keep in mind that there are restricted nationalities that cannot enter Cuba with a tourist visa (see Q.6) . These nationalities will not be able to place an order on our website. Instead they will need to contact the nearest Cuban embassy/consulate.

Until May 2024, there was a distinction (and a different tourist card) depending on whether you were travelling to Cuba from or via the USA or any other country. Before May 2024, people travelling to Cuba through or from the United States would require a pink visa but this is no longer the case. You can now apply through our website from the comfort of your home or work.

The eVisa is valid for 12 months so we recommend to apply 11 months before or later. The validity to stay in Cuba of 90 days start once you enter the country.

Most people are able to apply for a visa using our site. If you are eligible, you will be able to select your citizenship from the drop-down menu in the application form and proceed with your application. We are unable to provide visas to passport holders of the following countries: Afghanistan, Bangladesh, Cameroon, Eritrea, Ethiopia, Ghana, Guinea, Haiti, Iran, Iraq, Kenya, Nepal, Nigeria, Pakistan, Philippines, Sierra Leone, Somalia, Sri Lanka, Syria, Uzbekistan, and Yemen.

Some nationalities carry an Enhanced Check which costs extra. You will be notified of such check before you complete and paid for your application.

This list is periodically updated by the Cuban Consulate, however we cannot guarantee its accuracy or updating, so if your nationality does not appear on our website when placing an order, it means that a restriction has been established and the order cannot to be accepted.

Yes. As simple as that.

Yes, you need to have your initial accommodation booked. This accommodation can be in a hotel, a resort, or private accommodation (Guesthouses/Casa Particulars). Although this information is not mandatory to apply for your visa you must have the confirmation of your place of accommodation ready to present it to the authorities in case you are required when entering the country. Please note that in the case of private accommodation this MUST be licensed with the Cuban Government.

If you are not sure about this, contact your hosts and ask them to confirm – we will not be held responsible for any situation that may arise from your staying in unlicensed accommodation.

For some nationalities, we will require the accommodation and international flight be booked via us.

As many as the system allows you which is quite big. If you want to order more than available, please contact us.

Our aim is to be amongst the cheapest in the world. Please check our home page for current prices which may vary from time to time.

Once your order is placed, a confirmation email is sent to you, indicating your booking reference, starting with VC followed by 6 digits (VCXXXXX) and describing your entered details to check for errors.

If after 15 minutes of submitting your application, you do not receive said email: First, check your spam or junk folder on a computer; cell phones tend not to sync this folder (look for VisaCuba in your emails) or hide it inside the main mail folder. Otherwise, please email us at help@visacuba.com with the name and surname of the applicant. We will reply to you shortly with more information.

The information provided to D’Viajeros can currently be updated by simply entering your reference in https://dviajeros.mitrans.gob.cu/inicio

Most eVisas are issued automatically on the spot, others are issued manually within 48 hours. Some applications carry Enhanced Checks where issue times depend on the documentation provided.

The tourist visa’s validity begins to run once you enter the country and they are valid for 90 days stay and are extendable for another 90 days once you are in the country.

Please note that tourist evisas are single-entry documents, and you will need two if you intend to enter Cuba twice, or more depending on your entry needs (one visa per person for each port of entry).

If you need to cancel your trip, your visas are unfortunately non-refundable. Please request an invoice from us to make an insurance claim if applicable.

Please note that you must complete the Health Declaration (Advance Passenger Information) online. You can do it within 7 days before departure. You can find the official website here: DViajeros (gob.cu)

The QR code is generated by D’VIAJEROS website once you complete the form.