Our Privacy Policy

This is the privacy and security policy of Visa Cuba. Its purpose is to tell you how we process your "personal data" (i.e. data about any identified or identifiable living person). In particular:

• what personal data we collect and how we do this;
• how we use it;
• how we protect it;
• to whom we disclose it;
• how you can access, rectify or delete it.

This policy also tells you about some of the key rights which you have under data protection laws. Until 25 May 2018, the key data protection law is the UK Data Protection Act 1998. From 25 May 2018 onwards, you and your personal data will be protected by the EU General Data Protection Regulation (otherwise known as GDPR) and a new UK Data Protection Act.

We are happy to be a GDPR-compliant company and believe these data protection laws help provide a better experience for our customers who trust us with their important data. We will only process your personal data as set out in our privacy policy or otherwise notified to or agreed by you as we are otherwise permitted to do in accordance with data protection laws. If you have any queries concerning this policy, please contact us by using the details on our website.

When you place an order, we need to collect some basic personal information such as your name, address and other contact details, payment and technical information. We need this to take the payment and issue your tourist card. You may also need to provide personal data to us using our contact form or on the telephone so we can communicate with you.

Please do not provide your personal data to us if you are not happy for us to process this information in accordance with this privacy policy.

Examples of when and how we may collect your personal information include the following:

• If you submit a Contact Us form we will ask for your name, telephone number and e-mail address. This is so we can effectively respond to your request.
• If you purchase a visa(s) with us, we will ask for the personal information of all persons included in the order. This is likely to include the personal data set out above. This is required so that we can issue your visa and take payment.
• If you submit a CV to us, we will ask for your name and email address in order to effectively respond to your application.

In addition to asking you to submit personal data, we may collect information about you automatically when you visit our website. The collection of information may involve the use of cookies: a small text file that is placed on your computer's hard drive or mobile device by your web browser when you first visit our website. The cookie allows us to identify your computer and find out details about your last visit. Most internet browsers accept cookies automatically, but you can usually alter the settings of your browser to erase cookies or prevent automatic acceptance if you prefer. If you choose not to receive our cookies, we cannot guarantee that your experience with our website will be as quick or responsive as if you do receive cookies.

The information collected by cookies is not personally identifiable, it includes general information about your computer settings, your connection to the internet e.g. operating system and platforms, IP address, your browsing patterns and timings of browsing on our website and your geographical location.

We use your personal data to administer, or communicate with you about, your order.

Provided you have opted in on our website, we may provide information about other products or services that may be of interest to you.

We may access, copy, preserve, disclose, remove, suspend or delete any personal data generated, stored, transmitted or used via or in connection with your booking if we are required to so by applicable laws, statutes, regulations, standards or codes of conduct, whether or not compulsory or by competent authority.

We may use IP addresses for customer profiling purposes.

We may use cookies to provide a more personalized and user-friendly visit to our website and to help us track user traffic patterns. A cookie cannot read your hard disk or other cookie files.

We take appropriate precautions to protect Personal Data from loss, misuse, unauthorised access or disclosure, alteration or destruction: Industry-standard Secure Sockets Layer (SSL) technology (128 bit cipher strength) is used to encrypt sensitive information such as credit card details.

We don’t pass on your data to anyone unless an appropriate government/public authority, such as the Cuban Embassy or Immigration Office, if required by them, or as required by law. You will share the information with the Immigration Office upon arriving in Cuba.

Under GDPR, you can request a copy of all the personal data we hold about you, or delete/modify it. To request, amend or delete the information, please get in touch with us using the details provided on our website.

Please note, if you request we delete your data the data will be permanently removed from our system. We will be unable to retrieve any information for any purpose, including processing complaints.

For information about your rights under UK data protection laws, please visit the Information Commissioner’s Office website.